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CMB Car & Van Sales

Complaints procedure

Updated 2 September 2026

How to complain

If you are unhappy with a vehicle, a service or a finance introduction, contact us in the first instance by phone on 07596 667763 or by email at office@cmbcarandvansales.co.uk, with details of your complaint and your contact information.

What happens next

We aim to acknowledge your complaint promptly and to respond in full as soon as reasonably possible. Where a complaint relates to a finance introduction, we will investigate in line with our regulatory obligations as an FCA authorised credit broker, FRN 842579.

Financial Ombudsman Service

If your complaint relates to a regulated finance activity and you are not satisfied with our response, you may be entitled to refer it to the Financial Ombudsman Service, Exchange Tower, London E14 9SR, telephone 0800 023 4567, website financial-ombudsman.org.uk.